My local CVS pharmacy seems so confused about so many little things I am beginning to wonder about the big things — like are the pills in the bottle what they say they are?
Recently it’s the sales tax. In the city of Albuquerque the tax is 7% since July 1st. Outside the city, but in the same Bernalillo County, it is 6.0625%.
The CVS I visit is in the county but not the city, so it should be charging 6.0625%. Today they added 6.625%, which means they are using the old city rate. It seems they don’t know where they are or even when it is.
I’ve found other mistakes. The wrong number of pills. The wrong cost for generic prescriptions (almost always).
How hard can it be? Don’t they have computers?
When I was working in D.C., I visited the CVS in Dupont Circle to fill my asthma prescriptions. Now that I’m no longer going there, I transferred the three prescriptions to a CVS nearby in Baltimore. All of this was done online, as it’s the easiest way (for me) to manage my prescriptions.
When I arrived to pick them up, the pharmacist said they’d never been requested. I showed him my confirmation e-mail (hooray iPhone), but that didn’t sway him either: even though the evidence was staring him in the face, he assured me I wasn’t in “their system.” He finally managed to manually transfer the prescriptions, and said I should call them in next time, because he thought the online system never worked.
I work for Walgreens so keep piling it on CVS.
Hey I’ve had plenty of problems with Walgreens.