Over the weekend NewMexiKen ranted about Comcast sending an email advising me to check my bill online but, because they had closed the account, when I tried to do so, I was denied access.
An individual who represented himself as being with Comcast Cares commented here on my rant and said “Thanks again for the valuable feedback and providing the opportunity to assist!”
OK, Mr. Comcast Cares, it has only gotten worse. If you are genuine and really care, my email address is newmexiken~at~gmail~dot~com.
Today I received the very bill they’d told me about and after 17 minutes on the phone am no closer to resolution. I’ll try and make this brief. In July I paid for service THROUGH August 7, $64.49. But I ended the service on July 21st and took the modem into the Comcast service center on July 22. I was assured that would be the end date for the billing, though they would have to wait until a technician could come out and actually disconnect the cable (just internet) before closing the account and refunding me the extra I had paid. I was told the disconnect would happen July 29th. (Later I was told August 5th.) The refund would follow by the end of the same week, August 1st. (Later I was told in two weeks.)
First error. The bill today says I had a balance due of $64.49. Apparently I was not credited with the July payment. Then the bill states I am charged for service August 2 through September 7. But then the cost of that service is subtracted. (Zero sum game.)
The result Comcast says is minus $15.02. There is no explanation whatsoever for how plus $64.49 turned into minus $15.02.
The customer rep was, of course, of no use. Getting to talk to a supervisor was beyond hope today. I guess I’ll start over when I can be doing other stuff while I wait.
My estimate is that I am owed one-half month’s service, which I did not receive but for which I paid in advance. That would be about $32 and the $17 difference really isn’t worth the hassle if it weren’t for the principle of the thing. Comcast is worse than Ma Bell ever thought about being.
Oh, and the rep today told me it would be 6-8 weeks for the refund.
i had comcast cable here in fort lauderdale up until hurricane wilma hit in 2005. my service was out for well over a month,, it could have been 2 months, those asses at comcast would only give two weeks credit off my bill and kept saying i owed them $104 or some such figure. i told them to get screwed and cancelled them and have never paid them a dime more. now that the economy is in the toilet, i find i can live without cable tv.
I lived without cable TV for 2-1/2 years, thank you very much. I have DirecTV now, but I wonder why.
My problem today with Comcast isn’t the $17. It’s that Comcast is so indifferent that they send a bill that does not make any sense and then offer no explanation for how they arrived at the amount they did (which is wrong). I’m not a moron. I don’t expect to be treated like one.