“5 of the 19 companies getting the lowest scores on the American Customer Satisfaction Index are pay TV providers. In 3rd, it’s Time Warner, 4th, Comcast, 5th, Charter, 17th, Cox, and 18th, Dish.”
The Consumerist thinks it is because these companies are monopolies (or near monopolies). I agree, but also think the dissatisfaction is in part because for many of us we now are expected to pay $100 a month for something that used to be free.
But then I would. I don’t pay for TV.