Another fascinating blog post from Scott Adams. It includes this:
You might think that everyone on earth understands what a conversation is and how to engage in one. My observation is that no more than a quarter of the population has that understanding. . . .
Prior to the Dale Carnegie course I believed that conversation was a process by which I could demonstrate my cleverness, complain about what was bugging me, and argue with people in order to teach them how dumb they were. To me, listening was the same thing as being bored.