I picked up two prescriptions at CVS this afternoon. They had the price wrong on one so I had to wait a few minutes for the correction, but no big deal. Later however, after driving to Santa Fe, I remembered I needed to take one of the pills today. When I opened the bag, that bottle, the one with the price discrepancy, was missing.
I called the pharmacy. They were aware they hadn’t included the pills and apologized. They would be closed when I could get back by, but they said they would leave the prescription for me at the front check out counter, which is open until 10.
Four hours later I stopped to get the pills. And sure enough they were at the front counter — along with a $25 gift card for my inconvenience.
I thought CVS deserved a shout out.
Wow! Now that’s customer service.
You know, I’ve been a fan of CVS’ pharmacy since I moved to D.C./Baltimore. They call to see if I need a refill (I usually do), did everything required to transfer my prescriptions, and best of all I can do most everything online. It’s like having a small-town drugstore.