Comcast

Comcast has redeemed themselves. They’ve been responsive, polite and adjusted (and possibly expedited) my refund. I got a call a short while ago.

It was never the money that made it worth the complaint, though it was MY money. It was the inconsistencies in the story I got from their people and the clear indication that what they told me — billing will end July 21st — was not what happened — it appeared to have ended August 1st.

But thanks for the polite and positive feedback Comcast — and the correction.

I do suggest you take a look at your bills and see if they really are clear to the average customer, especially when services are added or ended.

And consider allowing former customers that relied on electronic bills and payments access to their record until the balance is paid and the account closed — no matter who owes whom.

Next complaint: Tucson Electric Power.