“The answer is that, at least in my recent experience with the nation’s biggest cable company, Comcast, the high-definition DVR it supplies is just awful.”
Walt Mossberg in a discussion of TiVo and DVRs. And Walt doesn’t even live in Albuquerque where, I assure you, Comcast does even less for its customers than seems to be the case in, say, the San Francisco or Washington, D.C. areas.
Last Friday I tried to order a pay-for-view movie from Comcast. Of course, it took my order and then dumped me out which caused me to have to go back in, yadda, yadda… then the movie finally started. Then it started to break up. Then it stopped altogether. Then I started over. Then it wouldn’t load. Then I called comcast. The woman told me that it was being very slow due to high usage. What? High usage effects my ability to use my cable service? WTF? Oh, yeah, and I could call back the next day, when it’s not so busy, to see if it’s my box or just high cable usage.
I’d already had comcast come out and check my box, line, outside box, and their main area box and they found a myriad of problems and supposedly fixed them. They were also supposed to give me a discount because I wasn’t receiving all of the channels I was paying for. Nope. Nada.
I already fired DirectTV and Qwest.. they were actually worse, if you can believe that!
I want to know why it is that these big companies can get away with always over-promising and under-delivering and then just shrugging at the consumer. I wish four more cable companies would take hold out here and create some competitive customer service.
Bah!
Thanks for listening… no one else did.
🙂
It seems like it is time for a telcom-style monitoring/break-up/opening of fair competition of cable service. Of course, our government probably can’t afford to do anything like that now…