Letter to Apple Support

From: jason@kottke.org
Subject: Powerbook support
Date: January 10, 2006 4:55:31 PM ET
To: Apple Tech Support

Hello,

I purchased a new Powerbook three weeks ago. It was working fine until a few hours ago when you announced the new Intel-powered MacBook Pro at MacWorld and I started to cry. “Four to fives times faster,” I sobbed, “a built-in iSight, and a brighter, wider screen.”

My display, while not as bright or large as the new MacBook Pro display, illuminated my wet cheeks and red, swollen eyes as my tears rained down on the backlit keyboard. An acrid smell rose up from inside the smooth metal machine as my salty tears joined with the electronics, joyfully releasing the electrons from their assigned silicon pathways to freely arc into forbidden areas of the computer and elsewhere, including, somewhat painfully, my hands.

Is this covered under my warranty and if so, can you send me a new MacBook Pro as a replacement, please? Thank you for your time,

jason

Happened to NewMexiKen with my iPod.

2 thoughts on “Letter to Apple Support”

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  2. Precisely why I can never come to a decision to buy a new computer, or an HDTV, or a digital camera, or a DVD player…. As soon as I do I just know they’ll come up with one that’s better and/or cheaper, and I’ll kick myself for not waiting. Besides, my monitor is only 9 years old, my TV is only 11, and my VCR is only 14. They all still work just fine…. (Well, sometimes you have to stomp on the floor to correct the TV picture.) I don’t have a digital camera or DVD player yet, but maybe some day.

    So, what’s an iPod? (Just kidding, although I don’t even have a Walkman.) You’d think I was Amish or something. But hey, I only live 20 minutes from the Pacific Ocean and there’s a major river outside my front window. Now that’s entertainment!

    But I wouldn’t mind a new iMac, too.

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