NewMexiKen would like to say a few nice things about United Airlines. When my flight out of Albuquerque last week was delayed by weather — a first, in nearly 100 flights out of here I can’t remember a weather delay before — United booked me on a later connection automatically and left a voicemail on my cell phone to give me the details. As it was, I made my original flight, but even so, how nice that the arrangements were made on their initiative rather than me having to stand in some line making a change.
Today on the trip home, I arrived in Denver with a long scheduled layover before my connection to ABQ. I walked up to customer service and they put me on an flight already boarding — my luggage and I arrived home 2-1/2 hours early.
It’s nice to have an airline care and make an effort and I appreciated the good work by United on both ends of the round-trip.