Like NewMexiKen, Garrett at dangerousmeta! in Santa Fe has been “flailing away restarting, repairing my internet hookup. Flipping the cable modem off and on.”
It seems the problem — last night was the third prolonged outage in a week — is with our provider Comcast: “All [outages] involved issues with the cable giant’s domain name servers, which translate and route Web page requests from users. Although Internet applications such as instant messaging could continue to operate, all Web site requests either did not respond or were sluggish.” (CNET News.com)
If other utilities are absent, you don’t have to pay (the electric meter can’t move if the power is off). Is Comcast planning to reimburse its customers?
Fuck Comcast! Customer service means nothing to them.
That explains my experience a few nights back: I thought my router was messed up. Comcast having DNS issues makes my experience make sense.
I say they owe me a pro-rated day of service back.
As someone who works from home and connects tohrough Comcast all day every day, I’ve been very happy. I used to have service that would go out for days at a time. It was terrible trying to get anything done. Now, I maybe have one day every two months where my service goes out for a bit of time. Never a whole day. The couple times I’ve called for help (when I was setting up a new router, for example) have been very smooth. They’ve helped me solve my problems and I’ve gotten back in the swing of things right away. I’ve probably just jinxed myself to start having problems now, but I thought it would be fair to tell both sides of the Comcast experience.
I have been using Cox for several years now and I can honestly say, in all that time there has only been a couple of days for only a couple of hours that their server was not functioning properly.
It seems to me that Comcast has frequent problems.
Keep in mind there isn’t one giant server taking care of all of Comcast or Cox, so regional connections will vary. That is why the email server works when the Internet gateway does not.
Service quality suffers when competition is thwarted.