Six days after mailing two DVDs back to Netflix neither had been received (Netflix sends you an email), so NewMexiKen thought it was time to let them know. In a few steps I told them when each DVD was mailed and from where.
Within minutes I received an email:
We’re sorry to hear that Friday Night Lights was lost in the mail. Unfortunately discs do go missing during shipment from time to time, so it is our policy to accomodate for the occasional disc lost during shipment. …
If you’ve requested a replacement copy, it will be shipped to you as soon as possible, otherwise, your next movie should be on its way soon. We apologize for the inconvenience.
“We apologize for the inconvenience.” Meanwhile carpet decorator lady hasn’t contacted me to apologize for her errors during a purchase hundreds of times larger. In fact, more than 24 hours after the shortage was identified by the installers, she still hadn’t contacted the supplier when I did. Don’t buy carpet from Costco in Albuquerque.
UPDATE: The DVDs showed up at Netflix the next day.