NewMexiKen is a Netflix customer though not a fanatic about it, but I have to admit that for this day and age this is world class customer service. From Pogues Posts:
Faithful Pogue’s Posts readers (if there is such a thing, for a blog only two weeks old) may remember my note from last week about the rare and exquisite bird known as Netflix customer service. I wrote about how I lost one of the Netflix DVD’s I’d rented, and discovered that the company’s lost-disc policy is sensible and casual: you report it lost, they charge you $20. If you find it, they give back the $20.
But reader Peter N. topped that one:
“I once somehow managed to stuff one of my own DVD’s into a Netflix return envelope and not realize it until it was in the mail. I was certain that I would never see that disc again.
“I sent an e-mail to customer service anyway. I got a prompt reply saying that they would locate my DVD and send it back to me — and that’s exactly what they did. With no charge at all.
“I continue to be astounded by this every time I think of it.”
Me too, actually. That’s just amazing.