NewMexiKen understands the impact when jobs move off shore. Nevertheless he thought that this brief essay at the Canadian National Post provided an interesting perspective: Upwardly mobile phone jockey… or ‘cyber-coolie’?.
“In India, which has been most successful in stealing call-centre business from the rich countries, companies teach their operators to understand American accents and imitate them. They watch American movies together, and those who can easily comprehend Sylvester Stallone’s dialogue are said to be approaching perfection. Some companies try to create an American ambience by putting little American flags on the desks and providing pizza.”